Many people mistake warmth for integrity. Just because someone is good to us doesn't mean they will be good to us. Trust cannot be judged in a single interaction. It must be observed over time. People with firm principles will fulfill their promises to us and others.

Refusing to apologize when you make a mistake is not a sign of strength. This is a sign of narcissism@ Gladwell and I discussed:

Being obsessed with happiness can make us unhappy.Joy doesn't arise from ruminating about our emotions. It comes from immersing ourselves in worthwhile experiences.Happiness is not a goal to pursue. It's a byproduct of leading a life of meaning and engagement.@Trevornoah